INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. Pricing & Quotes
- Why are there no prices listed on the website? A: At ESAudio, we specialize in professional-grade audio solutions often tailored to specific venue requirements or large-scale integrations. To ensure you receive the most accurate pricing based on your project scope, quantity, and technical needs, we provide customized quotes rather than fixed retail prices.
- How can I request a quote for ESAudio systems? A: Simply click the "Request a Quote" button on any product page or contact our sales team at info@esaudiopro.com . Please include details about your project or the number of units required so we can provide a precise offer.
- How long is a quotation valid? A: Due to the fluctuating costs of high-end components and logistics, our quotes are typically valid for 30 calendar days.
2. Warranty & Service
- What kind of warranty do you offer on ESAudio products? A: We stand behind our craftsmanship with an industry-leading 1+5 year warranty policy. All ESAudio professional loudspeakers come with a 1-year standard full warranty, which is extended by an additional 5 years upon product registration.
- What does the warranty cover? A: The warranty covers manufacturing defects in materials and workmanship under normal professional use. It ensures that your investment is protected and your sound systems perform at their peak for years to come.
- How do I claim warranty service? A: Should you encounter any issues, please contact our technical support team with your serial number and proof of purchase. We will guide you through the diagnostics and repair process.
3. Products & Technology
- Where are ESAudio speakers manufactured? A: All ESAudio products are engineered and manufactured with strict quality control to meet the rigorous demands of the pro audio industry, ensuring high SPL output and sonic clarity, in Europe.
- Do you provide acoustic simulation files (e.g., EASE)? A: Yes. For system integrators and sound engineers, we provide technical data sheets and simulation files for our main product lines to assist in professional venue planning. You can find all files in the downloads section.
- Can I request a demo of the systems? A: We believe in the power of hearing our systems in person. Depending on your location and project size, we can arrange a demo at our facility or through one of our authorized partners. You can also book a sound demo in our speaker showroom located in EU, Hungary.
- How can I book a speaker demo in ESAudio studio? A: You can book a sound demo by messaging us in the contact us section, we are eager to help you out, and give you an appointment tailored to you.
4. Shipping & Logistics
- Do you ship ESAudio systems internationally? A: Yes, we ship worldwide. Because pro audio equipment is often heavy and requires specialized handling, we calculate shipping costs individually for every quote to find the safest and most cost-effective solution.
- What is the typical lead time for an order? A: For items in stock, we usually ship within 5-14 business days. For large-scale production runs or customized configurations, the lead time will be specified in your official quotation.
5. Partnership & Support
- Does ESAudio offer support for system design? A: Absolutely. Our engineering team can assist you in selecting the right loudspeakers, amplifiers, and DSP settings to optimize the acoustic performance of your specific space.
- How can I stay updated on new product releases? A: You can subscribe to our newsletter or follow our official social media channels to be the first to hear about our latest innovations in professional audio.
INFORMATION ABOUT US